Terms & Conditions (AGB)
Welcome to Between Beauty. By accessing this website and purchasing our products, you agree to the following terms and conditions, which govern your use of our site, products, and services. Please read them carefully before placing an order.
1. Website Access & Use
Between Beauty provides this website for informational and commercial purposes. By using the site, you confirm that you are of legal age in your country of residence, or that you have the consent of a legal guardian. Misuse of this site may have legal consequences.
2. Orders & Contract Formation
When placing an order, you agree to provide accurate and complete information.
The presentation of products on this website does not constitute a binding offer. By submitting an order, you make a binding offer to purchase. A contract is concluded only when we accept your offer by sending an order or dispatch confirmation by email. We reserve the right to limit, refuse, or cancel orders at our reasonable discretion. Prices and availability may change at any time prior to the conclusion of a contract.
3. Payment & Security
Payments are handled by third-party payment providers using secure, encrypted systems. We do not store your full payment details. Please keep your own payment credentials confidential. Our liability in connection with payment processing is governed by Section 9 below and by the applicable statutory provisions.
4. Shipping & Delivery
We ship via DHL with tracking and insurance. Production times, delivery times, and shipping costs are set out on our Shipping & Returns page and are displayed at checkout before you place your order.
For deliveries outside the European Union, the customer is the importer of record and is responsible for complying with the laws of the destination country. Import duties, taxes, and customs fees are not included in the item price or shipping cost and are the buyer’s responsibility. If a package is returned to us because duties were not paid, the direct return shipping costs will be deducted from any refund.
Your right of return is governed by the Right of Withdrawal in Section 5 below.
5. Right of Withdrawal (Widerrufsbelehrung)
Applies to standard, non-customised items. The exclusion for made-to-order items is set out at the end of this section.
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you, or a third party named by you who is not the carrier, take possession of the goods.
To exercise the right of withdrawal, you must inform us — Between Beauty, Berthelsdorfer Straße 10, 12043 Berlin, info@between.beauty — by means of a clear statement (e.g. a letter sent by post or an email) of your decision to withdraw. You may use the model withdrawal form below, but this is not obligatory. To meet the withdrawal deadline, it is sufficient that you send your communication before the withdrawal period expires.
Consequences of withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (except for any supplementary costs arising from your choice of a delivery method other than the least expensive standard delivery we offer), without undue delay and no later than 14 days from the day on which we are notified of your withdrawal. We will use the same means of payment you used for the original transaction, unless expressly agreed otherwise; in no case will you incur fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back, or until you have supplied evidence of having sent them back, whichever is earlier.
You must send back or hand over the goods to us without undue delay and no later than 14 days from the day on which you notify us of your withdrawal. The deadline is met if you send the goods before the 14-day period expires. You bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling them in a way that goes beyond what is necessary to establish their nature, characteristics, and functioning.
Exclusion of the right of withdrawal
In accordance with § 312g Abs. 2 Nr. 1 BGB, the right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and are made on the basis of an individual choice or decision by the consumer, or that are clearly tailored to the consumer’s personal needs. This applies to all made-to-order headpieces (e.g. hats produced to a specific head measurement).
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To: Between Beauty, Berthelsdorfer Straße 10, 12043 Berlin, info@between.beauty
— I/We hereby give notice that I/We withdraw from my/our contract for the sale of the following goods: ____________________ — Ordered on / received on: ____________________ — Name of consumer(s): ____________________ — Address of consumer(s): ____________________ — Signature of consumer(s) (only if this form is notified on paper): ____________________ — Date: ____________________
6. Intellectual Property
All content on this site — including images, text, and designs — is owned by Between Beauty and protected by intellectual property law. Reproduction, distribution, or use of this content without our prior written consent is not permitted.
7. External Links & Third-Party Services
Our website may contain links to third-party sites. We do not control these sites and are not responsible for their content, policies, or practices. Use of third-party services is at your own risk.
8. User-Generated Content
By submitting reviews, feedback, or other content, you grant Between Beauty a non-exclusive, worldwide, royalty-free licence to use, edit, and distribute that content for promotional or operational purposes. You may withdraw this licence for future use at any time by contacting us.
9. Liability
We are liable without limitation for damages arising from injury to life, body, or health, and for damages caused intentionally or by gross negligence.
For ordinary (slight) negligence, we are liable only where we breach an essential contractual obligation (an obligation whose fulfilment is necessary for the proper performance of the contract and on which you may reasonably rely). In such cases, our liability is limited to the foreseeable damage typical for this type of contract.
This limitation does not affect any liability under the German Product Liability Act (Produkthaftungsgesetz) or your statutory warranty rights.
10. Data Protection
Your personal data is processed in accordance with the GDPR. Full details of what we collect, why, and on what legal basis are set out in our Privacy Policy.
11. Imprint
Provider and operator details are set out in our Impressum.
12. Changes to These Terms
We may amend these terms from time to time. Any changes apply to future orders only; orders already placed are governed by the terms in force at the time of the order.
13. Contact
For questions or concerns, contact us at info@between.beauty. We aim to respond promptly.
By placing an order, you confirm that you have read, understood, and agreed to these terms.